It’s a controversial subject because, to a certain extent, in the contact centers the voice hides us. But whether it is a product demonstration, or a tutorial to learn how to use certain functionality …

Es un tema controversial porque, en cierta medida, en los centros de contacto la voz nos oculta. Pero ya sea una demostración de producto, ya sea un tutorial para aprender a utilizar cierta funcionali …

The role of social networks in the customer experience is so ubiquitous and so widespread that many of its implications often go unnoticed. But beyond the answers, let’s look at some questions. What i …